Additional security services are available to ensure the highest level of safety and security for cruise vessels, passengers, and crew. Solutions include manpower and equipment to meet the unique needs of each vessel. This service requires a minimum of 48 hours in advance for each request.
Guests and crew embarking or disembarking from a ship during its journey can check in at the Arrivals Plaza. All passenger processing will be managed by ship agents and Customs and Immigration personnel.
Water bunkering services, typically performed landside by trucks, ensure a consistent supply of fresh water. These services are reliable and efficiently managed to meet your needs. Available upon request.
High-quality ground services are available for passengers on behalf of cruise lines, including terminal staffing (check-in/directionals), signage arrangements, check-in services, luggage management, passenger services (transfers & hotel arrangements), holding locations, hotel representatives, and airport representatives.
Adherence to the highest international standards set by the ISPS Code ensures comprehensive security measures are available to protect ships and port facilities from security-related risks.
Highly trained K9 units are available as an essential part of the security team. These specialized dogs detect explosives, narcotics, and other contraband, providing an additional layer of security and peace of mind. This on-demand service requires 72 hours prior notice
Last mile logistics services available include crew mail management in the terminal and deliveries and landed goods management.
Experienced mooring dock agents assist in berthing and securing the ship along the assigned berth.
Advanced luggage screening processes are available, ensuring all baggage is thoroughly inspected for prohibited items and maintaining a safe and secure environment for passengers and crew members.
MARPOL-compliant services include waste reception, disposal, sewage treatment, and hazardous waste discharge. International standards ensure safe and environmentally friendly waste handling. Available upon request.
Metal detectors are available and strategically placed to detect any unauthorized metallic objects, providing an essential layer of security to safeguard passengers, crew, and port staff.
Ad hoc repair and maintenance services address minor issues that may arise while the ship is in port. A team is available to provide the necessary assistance to keep operations running smoothly. Available upon request.
Onboard services include luggage handling, security, and cleaning. These services support or relieve onboard staff, ensuring a comfortable and secure environment for all. Avilable upon request
There are two gangways available at each terminal that will be positioned and docked appropriatly for each docking of every ship.
Assistance is provided for passengers with mobility issues, ensuring safe and comfortable transit to and from the ship gangways and the city. Please double check with your cruise porvider to ensure appropriate services are arranged in advance.
Latest technology and procedures are used in our passenger screening services, ensuring that all individuals embarking at the port are securely and efficiently screened.
Coordination and segregation of different services at the pier prevent cross flows and ensure passenger safety. Operational movements are carefully planned to provide a smooth and secure experience.
Supporting ships with the navigation of vessels, pilots act as advisors to the master of the vessel and experts on local waters and navigation. Mandatory service.
Police and Immigration officers are present and available during the entire length of operational hours.
OPRC – Established measures are in place for dealing with pollution incidents, protecting the terminal facility and cooperating with national and international regulations.
Port agency services are available, including cruise line representation and administrative formalities, coordination of marine & port services (mooring, pilots, towage, Marpol, provisioning), crew services (visa, transfers & hotel arrangements), and medical service
Provisions supply services include food, water, medical supplies, and safety equipment are available upon request.
Stevedoring services cover the loading and unloading of cargo to and from ships. Efficient and safe cargo handling supports the smooth operation of the vessel. Available upon request.
Temporary storage locations within the port premises comply with ISPS standards. Secure areas are available for ships to store items as needed during their stay in port.
A variety of technical equipment rentals is available to support ship operations, including Cherry Pickers, Cranes, Forklifts, Bobcats with Shovels, Manual Pallet Trucks, Mobile Cranes, and Electric Pallet Trucks. Available upon request.
Waste treatment services minimize environmental impact and comply with legislative requirements. Waste is managed effectively, with meticulous record-keeping. Available upon request.
Guest Services 
Crew Services 
Yacht Services